Data Operations Analyst
athenahealth (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and troubleshoot customer issues in Salesforce ensuring timely resolution.
- Maintain and improve standard operating procedures and process documentation for platform operations.
- Communicate project status and risks to managers and stakeholders while supporting continuous process improvements.
Minimum Requirements
- 2+ years of professional experience or equivalent combination of education and experience.
- Strong communication skills with ability to tailor messaging for different audiences.
- Experience with customer support workflows and operational documentation.
- Proficiency in Excel is an added advantage but not mandatory.
Ideal Candidate Profile
- Experienced in supporting platform operations or third-party integration partnerships, especially in healthcare or tech environments.
- Capable of owning responsibilities independently with a focus on reliable support and process improvement.
- Comfortable managing multiple priorities and working collaboratively across teams and stakeholders.