Senior QA Engineer – ServiceNow
Genesys (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 14–24 LPA
Posted 13h ago
Reach people at Genesys
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Genesys you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own quality assurance for ServiceNow solutions across multiple modules including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping.
- Develop and execute test strategies, manage automated test suites using ServiceNow ATF, and ensure integration with CI/CD pipelines and DevOps practices.
- Drive defect management, release readiness, and continuous improvement of testing standards and quality metrics to ensure platform stability and performance.
Minimum Requirements
- 5+ years in software quality assurance or quality engineering with 3+ years specifically testing ServiceNow implementations and platform capabilities.
- Hands-on experience with ServiceNow Automated Test Framework (ATF) and testing ServiceNow modules and integrations (REST APIs, IntegrationHub, web services).
- ServiceNow Certified System Administrator (CSA) and ITIL Foundation v3 or ITIL 4 certification mandatory.
- Working hours: Must be available 2 PM – 11 PM IST.
Ideal Candidate Profile
- Experienced QA engineer with deep expertise in ServiceNow testing and automation within enterprise environments.
- Familiar with integrating automated tests into Agile workflows, GitHub source control, and CI/CD pipelines to support rapid release cycles.
- Strong analytical skills to identify, prioritize, and drive resolution of defects and ensure high platform quality in collaboration with cross-functional global teams.