Sr Service Delivery Manager
Harris (company site, opens in a new tab)RemoteDirect career pageEst. 18–30 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead a rotational team supporting 100+ clients to ensure efficient operations and high-quality hospitality for mission-critical systems.
- Own and chair the Technical Review Board (TRB) for Change Management governance, overseeing implementation, validation, and final closure authority across all shifts and towers.
- Manage incident response, resource allocation, and operational improvements while driving KPIs related to alerts, monitoring tools, and service metrics.
Minimum Requirements
- Experience managing operations teams in a 24x7 rotational shift environment supporting multiple clients.
- Strong expertise in Change Management processes, including chairing review boards and enforcing governance.
- Proven ability to handle major incident detection, escalation, and remediation effectively.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader familiar with cloud operations and managing cross-functional teams across shifts in high-stakes environments.
- Strategic owner of Change Management processes, skilled in driving continuous process improvements and enforcing strict governance.
- Capable of balancing technical change validation with people management and operational incident handling in real-time.