Manager Client Technology
Harris (company site, opens in a new tab)RemoteDirect career pageEst. 12–22 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of up to 35 engineers supporting 100+ client systems on rotating shifts, ensuring operational excellence and client satisfaction.
- Own major incident detection and rapid remediation during shifts, managing client requests, incidents, and problems with timely and professional resolution.
- Oversee resource allocation, process improvements, shift handovers, employee performance reviews, change approval, and client escalations while meeting agreed KPIs.
Minimum Requirements
- Experience managing large engineering teams on rotating shifts supporting mission-critical systems.
- Proven track record in incident and change management with responsibility for quality control and post-change validation.
- Experience in client communication and escalation management during operational shifts.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in operational leadership within service delivery environments involving complex, high-volume client support.
- Ability to drive performance through clear KPIs and provide detailed, actionable employee feedback.
- Skilled in coordinating multi-team resources and implementing continuous operational process improvements.