Senior Software Engineer - ServiceNow AI, Otto & Automation
Blue Yonder (company site, opens in a new tab)6+ yrsHyderabadOn-siteDirect career pageEst. 18–30 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead the implementation and expansion of ServiceNow AI and automation capabilities, including Otto, Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents.
- Design intelligent workflows and AI-powered employee experiences to drive innovation and improve enterprise productivity.
- Provide technical leadership and mentoring for ServiceNow development teams while partnering with stakeholders to define AI use cases and adoption strategies.
Minimum Requirements
- Minimum 6+ years of ServiceNow development and platform experience.
- Experience with ServiceNow AI components including Virtual Agent, Now Assist, Otto, MCP Server, and automation capabilities.
- Strong ServiceNow development skills with JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Experience leading technical initiatives and delivering enterprise-scale solutions.
Ideal Candidate Profile
- Proven ability to lead complex ServiceNow AI and automation implementations at enterprise scale.
- Experience working closely with business stakeholders to create AI use cases and drive adoption strategies.
- Technical mentor with strong stakeholder management and communication skills, capable of driving continuous improvement and innovation.