Customer Service & Operations Credit Analyst
NatWest Group (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Investigate and respond to customer queries promptly within SLAs, focusing on transaction authorisation and resolution.
- Collect and analyse information from customers and businesses to solve issues accurately.
- Review and suggest process improvements for automation or enhancement; support process training and knowledge sharing in the team.
Minimum Requirements
- Experience level: Senior analyst - specific years not explicitly mentioned in the JD.
- Strong customer service skills with knowledge of relevant industry and customer dynamics.
- Ability to meet KPIs for transaction authorisation and investigation.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Comfortable managing multiple customer interactions daily in a fast-paced environment while meeting deadlines.
- Demonstrates strong interpersonal skills to develop and maintain relationships with customers.
- Engages proactively with process improvement and shares knowledge within the team.