Technical Specialist
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and resolve high-complexity managed network services issues, ensuring client SLAs are met and root causes identified and addressed.
- Create knowledge articles for frequent issues, train junior team members, and collaborate with automation teams to reduce manual efforts.
- Provide onsite technical support, manage problem escalation with third-party vendors, and contribute to operational improvements including disaster recovery tests and project implementations.
Minimum Requirements
- Proficiency in network technologies including Pulse Secure VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches and routers, Cisco ACS, ISE, Meraki devices, routing protocols (BGP, OSPF, EIGRP), and ISP uplink troubleshooting.
- Advanced certifications in at least one or two of the aforementioned technologies.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Workplace type: Hybrid working. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex enterprise network infrastructure and troubleshooting at advanced technical levels (L3).
- Skilled in knowledge transfer and mentoring, with project management and operational improvement capabilities in managed services environments.
- Capable of handling client and vendor communications across cultures, prioritizing SLA compliance and continuous service quality enhancement.