Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 10–18 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer channels and handle case management to support logistics operations.
- Lead customer onboarding processes and maintain ongoing relationship management.
- Oversee contract management and resolve disputes related to logistics services.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Not explicitly mentioned in the JD regarding mandatory educational qualifications.
- Not explicitly mentioned in the JD regarding technical skills or certifications.
- Not explicitly mentioned in the JD regarding location or onsite requirements.
Ideal Candidate Profile
- Experience in logistics customer service or operations managing end-to-end customer interactions.
- Comfortable handling contractual issues and dispute resolution in logistics context.
- Capable of working across global teams and managing diverse customer segments.