PS Consultant - QA
Genesys (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and execute test planning, test case development, and both manual and automated testing for Professional Services customer engagements.
- Drive solution quality by managing test coverage, risk analysis, and cross-team coordination across Agile Scrum environments.
- Collaborate with cross-functional teams to improve testing processes using automation, AI tools, and support delivery continuity and technical knowledge sharing.
Minimum Requirements
- Bachelor's degree in Computer Science, IT, Computer Engineering, or related field.
- 2+ years experience testing Genesys or other contact center platforms employing manual and automated methods.
- Experience working in Agile Scrum teams and collaborating across the software development life cycle.
- Willingness to support North America working hours until 1 AM IST.
Ideal Candidate Profile
- Experienced in contact center platform testing with ability to leverage test automation tools and scripting languages like Java or Python.
- Comfortable operating in Agile environments with strong risk and defect management skills to ensure predictable project outcomes.
- Capability to apply AI concepts and automation to improve testing effectiveness and drive continuous process improvements.