Sr Service Delivery Manager
Altera Digital Health (company site, opens in a new tab)RemoteDirect career pageEst. 10–18 LPA
Posted 20h ago
Reach people at Altera Digital Health
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Altera Digital Health you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and coordinate rotational teams supporting 100+ clients in 24x7 operations to ensure mission-critical system hospitality and effective incident management.
- Own and govern the Change Management process for the business unit, chair Technical Review Board meetings, and hold final authority on change implementation, validation, and closure.
- Drive operational KPIs, manage resource allocation for incident resolution, and report on metrics related to SLA breaches, change success, and process adherence.
Minimum Requirements
- Experience managing 24x7 operations teams with client-facing responsibilities (Work Experience Required: Not explicitly mentioned in the JD).
- Expertise in Change Management governance and technical review processes, including chairing review boards.
- Proven ability to lead incident management and drive process improvement in service delivery environments.
- Work Experience Required: Not explicitly mentioned in the JD (no explicit years mentioned).
Ideal Candidate Profile
- Experienced in managing large-scale cloud or IT operations with an emphasis on change control and risk management.
- Familiar with structured governance processes like Technical Review Boards and comfortable with operational reporting and accountability.
- Capable of leading multi-shift teams with strong oversight of operational, technical, and people management aspects in a complex environment.