Expert Service Delivery Manager
Altera Digital Health (company site, opens in a new tab)RemoteDirect career pageEst. 18–28 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a rotational team and collaborate with duty managers to support 100+ clients ensuring professional execution of hospitality for mission-critical systems.
- Own Change Management governance for the business unit, chairing the Technical Review Board to approve and manage all change implementations, validations, and closures.
- Drive operational leadership including major incident detection/remediation, resource allocation, process improvements, and oversee key performance metrics related to change management and service delivery.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD.
- Must have expertise in Change Management governance and chairing review boards for technical changes in cloud operations.
- Ability to operate 24x7 rotational shifts supporting large-scale client environments.
- Not explicitly mentioned: specific educational qualifications or certifications.
Ideal Candidate Profile
- Experienced in managing large, multi-shift teams responsible for critical cloud service delivery and incident management.
- Strong operational leadership with accountability for change approval, rollback decisions, and cross-shift handovers to ensure zero missed closures.
- Proficient in monitoring and reporting on SLAs, change success rates, rollback metrics, and process exceptions within complex IT service management environments.