This role is no longer listed.London Stock Exchange Group (LSEG) took the posting down on 4 Nov, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
BengaluruOn-siteDirect career pageEst. 7–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Own daily management of Order to Cash (O2C) customer interactions including nonconforming data issues and difficult communications across multiple channels.
- Lead on-the-job training, coaching, mentoring team members on standard processes and process compliance.
- Drive process improvements by challenging status quo, validating process consistency, reporting on key metrics, and supporting system-related queries.
Minimum Requirements
- Experience in Order to Cash (O2C) or customer support roles.
- Proficiency in business understanding and customer management skills.
- Familiarity with MS Office tools; ERP experience (e.g., SAP, Oracle) is advantageous but not mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex customer service issues within O2C or similar operational processes with accountability for quality and efficiency.
- Skilled at cross-functional collaboration and capable of mentoring and leading junior team members.
- Comfortable with structured process validation, data analysis, and driving operational improvements in a fast-paced environment.