Operations Service Lead
Telstra (company site, opens in a new tab)8+ yrsMumbaiOn-siteDirect career pageEst. 18–28 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and coordinate daily media and broadcast operations across India and support global multi-region service delivery.
- Ensure service delivery meets KPIs, SLAs, contractual commitments and customer expectations through operational monitoring, escalation, and resolution.
- Drive continuous service improvement, operational readiness, and process optimisation while managing stakeholder and vendor relationships.
Minimum Requirements
- 8+ years of experience in operations management, service delivery, managed services, telecommunications, broadcast operations, or technology services.
- Bachelor’s degree in Business, Operations, Engineering, Telecommunications, Broadcast Technology, or related field.
- Experience leading customer-facing operational teams and managing suppliers/vendors/outsource providers.
- Work Experience Required: 8+ years (explicitly mentioned). Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in service recovery, customer escalation management, and operational prioritisation in complex, multi-stakeholder environments.
- Proven track record driving process improvements, operational risk mitigation, compliance, and financial management (budgeting, forecasting, cost control).
- Capable of implementing scalable operations supporting business growth and enhancing service reliability across global teams.