Senior MS Network engineer
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure client IT infrastructure operational availability by proactively monitoring, investigating, and resolving medium complexity technical incidents and requests as second-line support.
- Collaborate with clients, internal teams, and automation groups to manage service restoration, incident escalation, change management, and optimize processes including automation.
- Lead client escalation management, coach Service Desk and L1 teams, contribute to trend analysis, and support disaster recovery efforts as required.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
- At least one technical certification in the mentioned technologies.
- Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in second-line network support with capacity to handle medium complexity incidents and service restorations under SLA pressure.
- Comfortable working in dynamic, hybrid environments requiring client-centric communication and cross-cultural collaboration.
- Skilled in operational task management, automation collaboration, and escalation leadership within managed service operations.