MumbaiOn-siteDirect career pageEst. 9–18 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure efficient operation, optimization, and continuous improvement of less complex IT support services.
- Manage and deploy targeted support services programs to accelerate sales, client engagement, and service delivery while ensuring client satisfaction.
- Collaborate with cross-functional teams and vendors to meet service goals, contribute to service delivery excellence, and generate performance insights.
Minimum Requirements
- Bachelor’s degree in Information Technology, Business Administration, or related field.
- ITIL certification is required.
- Experience managing an IT services team within a large-scale, preferably global matrixed organization with vendor and service provider interaction.
- Workplace type: On-site.
Ideal Candidate Profile
- Demonstrates business and commercial orientation with supporting interest and knowledge in IT service management and related technologies.
- Capable of managing team delivery, client relationships, and continuous improvement initiatives in a collaborative environment.
- Experienced in support services within information technology, including knowledge of infrastructure, cloud, cybersecurity, networks, and application management domains.