ITSM - TeamDynamix Administrator
Teladoc Health (company site, opens in a new tab)3–5 yrsRemoteDirect career pageEst. 10–18 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer, configure, and optimize the TeamDynamix IT Service Management platform covering Incident, Change, Problem, Asset Management, Knowledge Base, and Service Catalog modules.
- Customize workflows, forms, automation, and integrations with systems like Active Directory, Jira, and Salesforce to align with ITIL best practices and organizational needs.
- Develop dashboards, reports, and deliver end-user support/training to improve IT service performance and platform adoption.
Minimum Requirements
- 3–5 years of IT Service Management experience with at least 2 years focused on ITSM platform administration.
- Proven expertise in ITSM software administration and configuration, specifically with TeamDynamix preferred.
- Strong understanding of ITIL processes and ITSM best practices, with ITIL Foundation certification preferred.
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
Ideal Candidate Profile
- Experienced in administrating and integrating TeamDynamix platform within complex IT environments incorporating tools like Active Directory, Jira, Salesforce, and CMDBs.
- Skilled at translating stakeholder requirements into effective ITSM solutions, including workflow and automation customization.
- Detail-oriented professional with a strategic focus on continuous ITSM process improvement and metric-driven performance monitoring.