Customer Success Partner
A.P. Moller - Maersk (company site, opens in a new tab)3–5 yrsMumbaiOn-siteDirect career pageEst. 10–16 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow customer accounts in collaboration with sales and cross-functional teams to achieve business objectives.
- Own and coordinate contract renewals for Ocean and Logistics & Services products to ensure revenue retention.
- Lead customer success efforts including operational and commercial escalation management, regular performance reviews, and conversion of contracted wins into realized business.
Minimum Requirements
- Bachelor's degree in Business Administration, Logistics, Supply Chain, International Business, or related field.
- 3-5 years of experience in logistics, freight forwarding, shipping, or supply chain.
- Good understanding of transportation and logistics products and services.
- Excellent English communication skills (spoken and written).
Ideal Candidate Profile
- Experienced in both account management and cross-functional coordination within logistics or supply chain contexts.
- Capable of handling operational and commercial escalations with strong stakeholder engagement.
- Process-oriented with strong analytical and organizational skills to manage complex priority-driven environments.