Sales Support Administrator
Brennan (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 5–9 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide administrative support to an Australian State Sales Team to increase their selling bandwidth and enhance client experience.
- Manage customer service tasks including enquiries, credit, invoicing, debtor follow-ups, escalations, and CSAT survey follow-ups.
- Prepare and process order forms, quotes, contract management, reporting, and maintain CRM hygiene for smaller, low-risk customer portfolios.
Minimum Requirements
- Minimum 3 years experience in customer service/order management/sales operations roles within the ICT industry dealing directly with Australian customers.
- Ability to work Australian business hours including out of hours as needed.
- Proficiency in Microsoft Office tools: Word, PowerPoint, Excel.
- Excellent verbal and written English communication skills.
Ideal Candidate Profile
- Experienced in ICT sales support or operations with a track record of handling end-to-end administrative and customer service tasks.
- Capable of coordinating with multiple internal teams (Practice Lead, Product, Carrier Management, Sales Operations) to optimize pricing and service delivery.
- Comfortable managing smaller, low-risk customer portfolios with attention to detail and CRM maintenance.