Services Engagement Expert-Success Plan Manager
SAP (company site, opens in a new tab)15–20 yrsDelhi NCROn-siteDirect career pageEst. 35–60 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage key customer accounts and lead Premium engagement plans to ensure measurable outcomes from SAP investments.
- Engage with customers to understand and execute requirements across business, IT, architecture, and operational areas, including contract and resource management for Premium Engagement services.
- Lead engineering services or resources for project activities, coordinate with Customer Engagement Partners and delivery teams, and contribute to continuous improvement of engagement quality and adoption.
Minimum Requirements
- 15-20 years of hands-on experience with SAP Enterprise, Industry, Platform, SaaS, or Partner Solutions.
- Strong SAP business and technical solution architecture expertise; experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
- Bachelor's or Master's degree in STEM or equivalent technology experience.
- Experience with SAP project management, value management, quality management, pre-sales, contract lifecycles, renewals, and working with senior leadership including C-levels.
Ideal Candidate Profile
- Experienced in leading complex SAP customer engagements involving solution implementation, integrations, and modernization patterns.
- Skilled in translating business needs into technical roadmaps and driving customer value through success metrics like consumption and retention.
- Capable of handling high-level stakeholder engagement, negotiation, escalation management, and cross-functional collaboration across sales and delivery teams.