05P - Incident Management
Kyndryl (company site, opens in a new tab)AhmedabadOn-siteDirect career pageEst. 10–18 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end management of customer-impacting incidents ensuring timely service restoration.
- Coordinate cross-functional technical teams and manage communication with customers and stakeholders throughout incident lifecycle.
- Drive post incident reviews, root cause documentation, and continuous improvement of incident management practices.
Minimum Requirements
- Experience working within ITSM frameworks and incident management processes.
- Hands-on experience with ITSM tools such as ServiceNow or equivalents.
- Ability to lead and coordinate cross-functional technical teams during high impact incidents.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Certified ITIL Foundation v3 or v4 or higher preferred with experience supporting large-scale or enterprise customers.
- Skilled in facilitating post incident reviews, root cause analysis, and driving corrective actions.
- Experienced in managing multiple incidents and stakeholders concurrently including executive communication during critical incidents.