Sales Operations Specialist
Accenture (company site, opens in a new tab)7–11 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Design and deliver training programs covering order management, product/pricing support, customer queries, escalations, and ticket workflows for GCC Customer Service B2B/small business teams.
- Own end-to-end training processes: needs analysis, curriculum development, facilitation, certification, nesting support, refresher learning, and training effectiveness reporting.
- Collaborate with operations, quality teams, SMEs, and stakeholders to ensure learning content is accurate, compliant, and business-relevant.
Minimum Requirements
- 7-11 years overall experience with at least 2 years in training or capability development.
- Bachelor's degree in Business, Commerce, Human Resources, Education, or related fields.
- Certification in instructional design, training facilitation, Lean, or Six Sigma fundamentals.
- Strong knowledge of order-to-cash, order and shipment management, product/pricing workflows, SLA-driven operations, and B2B customer service.
Ideal Candidate Profile
- Experienced professional in B2B customer service or sales operations with a focus on order management processes.
- Skilled in training needs analysis, curriculum design, delivery, and assessment within complex operational contexts.
- Demonstrates disciplined execution ensuring training effectiveness, compliance, and continuous improvement based on operational metrics and learner feedback.