Senior Manager, Quality Assurance
Conduent (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and maintain process documentation including procedures and policies for assigned processes.
- Create, review, and monitor KPIs and metrics to measure process efficiency and effectiveness, including data collection templates and operational definitions.
- Design and deploy dashboards for process performance tracking and facilitate periodic business reviews to identify performance gaps.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Experience in process documentation and KPI development for operational processes.
- Skills in creating data collection templates and performance dashboards.
- Not explicitly mentioned: any mandatory degree, location, or notice period.
Ideal Candidate Profile
- Experienced in quality assurance or process management within operations environments.
- Strong analytical ability to develop and benchmark process metrics and targets.
- Capable of leading training/coaching efforts for operational personnel on process documentation and performance monitoring.