ChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of 15-20 associates to meet SLAs on Turn Around Time, Productivity, and Accuracy.
- Own daily, weekly, and monthly deliverables including reporting to internal and external stakeholders, process improvement, and governance.
- Handle escalations, training, performance management, and ensure process compliance and improvement initiatives.
Minimum Requirements
- Experience managing teams in process-driven environments (exact years not explicitly mentioned).
- Proven ability to handle reporting, reconciliations, cash application and dealing with billing and collections issues.
- Skills in process control, quality checks, and performance management of medium-sized teams.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in finance & control or related operational process management within a corporate setting.
- Capable of cross-functional communication with internal and external stakeholders including leadership teams and customers.
- Strong operational ownership with a focus on process optimization, team coaching, and handling escalations efficiently.