Fraud Operations Specialist
Citi (company site, opens in a new tab)0–3 yrsPuneOn-siteDirect career pageEst. 4–7 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day operations support including record maintenance, account management, and coordination for new account openings.
- Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients.
- Lead special projects, train new hires, provide guidance within the work unit, and communicate operational risks to senior management.
Minimum Requirements
- 0-3 years of relevant experience; Credit Card domain experience preferred.
- Bachelor's Degree required.
- Proficient in advanced Excel including AI and Power BI; Retail domain knowledge and basic US Retail Banking understanding.
- Willingness to work in rotational shifts.
Ideal Candidate Profile
- Experience working in business office or operational environment with focus on process and operational support.
- Strong technical and administrative skills, with attention to detail and ability to manage complex databases and spreadsheets.
- Ability to follow established procedures for complex assignments and demonstrate risk awareness aligned with compliance and policy.