Staff UX Researcher, Tx Workflow
ServiceNow (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end UX research lifecycle across a portfolio of products, from discovery to design validation and customer adoption.
- Engage directly with customers to identify user types, needs, and UX opportunities, influencing product strategy and roadmaps alongside Product Managers and Designers.
- Analyze qualitative and quantitative data to generate actionable insights, communicate findings through user segments, personas, journeys, and mentor team members in UX research.
Minimum Requirements
- Extensive experience applying customer-centered research techniques to product definition and design.
- Expertise in planning and executing research studies including objectives, methodologies, timelines, and data collection methods.
- Experience leveraging AI in work processes, decision-making, or problem-solving relevant to UX research.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Demonstrated ability to influence product strategy through actionable UX insights across diverse user segments.
- Skilled in both quantitative and qualitative research methods with robust portfolio evidence of impactful research projects.
- Experienced in mentoring peers and effectively communicating complex technical topics to both technical and business stakeholders.