Senior MS Security Engineer - WAF
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 14–24 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure continuous operation of clients' security infrastructures and systems with proactive monitoring and incident resolution.
- Handle client requests/tickets with technical expertise, meeting SLA targets and managing work queues.
- Collaborate with automation and support teams to optimize processes, audit ticket quality, and assist in client escalations and project work.
Minimum Requirements
- Experience in managed services supporting security infrastructure and familiarity with ticketing tools like ServiceNow.
- Bachelor's degree or equivalent in IT/Computing, or relevant work experience.
- Ability to work on-site as specified.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Skilled in second-level security support and incident management within a managed services environment.
- Effective communicator, able to engage across cultures and handle client escalations independently.
- Experienced in change management and operational task execution with a client-focused mindset and flexibility to work extended hours when needed.