Senior Security MS Engineer - NAC
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 15–28 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational uptime of clients' security infrastructures by monitoring, identifying, investigating, and resolving technical incidents and problems.
- Manage client service requests and incidents within SLA, including ticket handling, updating, and incident logging with second-level support.
- Collaborate with automation teams to optimize and automate routine tasks, audit tickets for quality, support change management, and assist L1 engineers with escalations.
Minimum Requirements
- Experience with managed security services and security infrastructure support.
- Working knowledge of ticketing tools, preferably ServiceNow.
- Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing security infrastructure in a managed services environment with client support focus.
- Able to handle operational tasks under pressure with strong planning and communication skills across cultures.
- Capable of collaborating with teams to improve processes through automation and quality audits.