Sales Support Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2–5 yrsPuneOn-siteDirect career pageEst. 6–12 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide end-to-end sales support by engaging directly with customers via phone, email, and case management tools to resolve inquiries and support sales operations.
- Collaborate with cross-functional teams (Customer Success Partners, Sales Operations, CX, Disputes) to manage customer cases through to resolution, ensuring proactive communication and issue mitigation.
- Analyze customer data and market trends to identify growth opportunities, support revenue retention, and contribute process improvements and operational excellence initiatives.
Minimum Requirements
- Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing, or related field.
- 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
- Experience working in a customer-facing, dynamic environment.
- Proficiency with CRM systems, case management tools, and Microsoft Office applications.
Ideal Candidate Profile
- Commercially minded with strong customer-focus and the ability to manage multiple priorities in a fast-paced environment.
- Experienced in stakeholder management and cross-functional collaboration to resolve customer issues and drive business outcomes.
- Data-driven with analytical skills to identify growth opportunities and support sales team enablement.