Customer Success Manager -Marketing Cloud
Salesforce, Inc. (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 25–45 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as Marketing Cloud Subject Matter Expert for customers’ technical and operational configuration needs within Signature Success Plan.
- Own end-to-end customer experience including onboarding, ongoing success, renewals, and expansion, coordinating deliverables across Sales, Product, Engineering, and Support.
- Use AI-driven tools (Einstein, Agentforce) to monitor health, personalize communications, proactively identify risks and opportunities, and optimize business value delivery.
Minimum Requirements
- 8+ years relevant industry experience in Customer Success, SaaS platform use or project leadership, Technology Consulting, or Solutions Architecture; with 2+ years in Salesforce ecosystem.
- Proficiency with Salesforce product/platform features, Marketing Cloud expertise, and strong technical understanding (Lightning, Apex, customization).
- Experience with AI-powered Salesforce tools (Einstein, Agentforce) and Customer Success platforms (e.g., Gainsight, Totango) for account management.
- Willingness to work night shifts (approx. 5:30/6:30 PM - 2:30/3:30 AM IST) and work onsite at local Salesforce office 3 days per week.
Ideal Candidate Profile
- Experienced Salesforce Technical/ Solution Architect, Technical Lead, or Technical Account Manager with a proven ability to manage senior customer relationships and influence C-level stakeholders.
- Demonstrated ability to translate complex technical and business needs into strategic guidance and operational plans that drive customer adoption and growth.
- Comfortable operating in a data-driven, AI-first environment leveraging AI insights to proactively manage customer success and revenue outcomes.