Service Delivery Specialist
H&M (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee daily Command Centre operations and provide L1/L2 application support to ensure stable and efficient service delivery across H&M Group’s technology landscape.
- Lead triage, coordination, escalation, and restoration efforts during Major/P1 incidents, collaborating closely with Product, SRE/ASE, and Engineering teams to minimize business impact and ensure rapid resolution.
- Drive continuous improvement initiatives by monitoring service health and collaborating with cross-functional teams to enhance operational stability and performance.
Minimum Requirements
- Proven experience in IT Operations, Service Delivery, Command Centre Operations, Site Reliability Engineering (SRE), Production Support, or Major Incident Management.
- Strong understanding of Incident, Event, Knowledge, Problem, and Service Management practices along with monitoring, observability, and service health management.
- Experience coordinating operational activities in complex and globally distributed technology environments.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Demonstrates confident operational leadership, capable of making effective decisions in time-critical and high-pressure situations.
- Experienced in leading and influencing cross-functional teams, including Product, SRE/ASE, and Engineering, to resolve complex incidents efficiently.
- Skilled in driving operational excellence and continuous improvement initiatives while maintaining a calm and structured approach during incident management.