Network and Technology Operations Analyst
Arctic Wolf (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and maintain operational health of customer network sensors and scanners independently.
- Troubleshoot technical issues including endpoint agent installations, cloud sensor configuration, and escalate complex problems as needed.
- Revise troubleshooting documentation, mentor new analysts, and participate in after-hours support rotation.
Minimum Requirements
- Currently enrolled or recently graduated in IT/Cybersecurity degree OR minimum 2 years IT industry experience.
- Experience in customer-facing roles is mandatory.
- Technical knowledge required: networking fundamentals (DHCP, DNS, VLANs), Windows/Linux/Mac OS, basic virtualization (VMware, Hyper-V), and cloud technologies (AWS, Azure).
- Work Experience Required: Minimum 2 years IT industry experience or currently enrolled/recent graduate in IT/Cybersecurity. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Comfortable working independently with routine technical troubleshooting and process documentation improvements.
- Familiar with structured operational environments requiring escalation and mentoring responsibilities.
- Demonstrates a solid baseline knowledge in networking and cybersecurity with an interest in developing skills in security operations.