MCL Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 4–7 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Execute standardized customer service, case management, and order handling processes to ensure timely and accurate customer request fulfillment.
- Maintain data accuracy and system integrity in customer onboarding, contract management, dispute handling, and operational transactions.
- Monitor and manage cases to ensure SLA adherence and collaborate with internal teams to resolve issues or escalate complex cases appropriately.
Minimum Requirements
- Graduate degree in Business, Logistics, Commerce, or related field.
- Proficiency in MS Excel and basic system tools; ERP experience preferred.
- Basic understanding of customer experience processes, logistics/MCL operations, and SLA-driven workflows.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in operational roles involving customer service and case management within logistics or related domains.
- Capable of working within defined procedures and timelines with strong process adherence and attention to detail.
- Comfortable using SOPs and escalating non-routine issues, showing an ability to work under supervision with basic judgment.