F - Customer Success Manager
FoodChain ID (company site, opens in a new tab)RemoteDirect career pageEst. 8–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own a defined portfolio of client accounts focusing on retention and product adoption to drive ongoing value and long-term partnership.
- Serve as primary point of contact building trusted relationships, conducting regular business reviews, and executing account and success plans.
- Partner cross-functionally with Sales, Support, Product, and Revenue Operations to manage renewals, monitor account health, and improve client experience.
Minimum Requirements
- Experience in customer success, account management, or client-facing role, preferably within software or subscription-based industry.
- Familiarity with CRM tools; Salesforce preferred.
- Knowledge of customer health scoring frameworks.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing diverse client portfolios with a focus on retention and product adoption in software or subscription sectors.
- Comfortable using data and health scoring to identify risks and opportunities for account growth.
- Skilled at coordinating cross-functional teams to enhance customer experience and renewal outcomes.