Director, P&D Delivery Operations
NTT Ltd. (company site, opens in a new tab)12+ yrsGurugramOn-siteDirect career pageEst. 35–55 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead global HR operational services throughout the employee lifecycle post-onboarding to separation, ensuring seamless, compliant, and efficient processes.
- Own service delivery performance metrics including SLAs, KPIs, and customer satisfaction for HR operations teams across multiple regions.
- Drive continuous improvement and operational transformation initiatives focusing on process simplification, automation, and enhanced employee experience.
Minimum Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.
- 12-15+ years in HR Operations, Shared Services, or Employee Services including minimum 5 years leadership experience managing large-scale HR operational teams.
- Proven experience leading global employee lifecycle operations and driving operational excellence and transformation.
- Work Experience Required: 12-15+ years; Leadership Experience: minimum 5 years
Ideal Candidate Profile
- Experienced in managing complex global HR operations post-onboarding with deep expertise in employee lifecycle processes.
- Strong capability in service delivery governance, stakeholder management, and leading large teams through change and transformation.
- Data-driven with a focus on balancing compliance, quality, employee experience, and efficiency in HR operations.