Sr Engineer - Network Operations & Support
Tata Communications Limited (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and improve IT infrastructure support services focusing on incident management, ticket analysis, and service quality enhancement.
- Lead major incident management activities including root cause analysis and driving corrective/preventive actions to closure.
- Prepare and present operational reports, dashboards, and executive-level presentations showcasing service performance, SLA achievements, and improvement plans.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Experience with IT infrastructure operations and support environments.
- Knowledge of ITIL processes, particularly Incident Management and Service Management.
- Proficiency in ticketing tools such as ServiceNow, Remedy, Jira, and advanced reporting skills including PowerPoint and Excel.
Ideal Candidate Profile
- Experienced in Infrastructure Operations or Managed Services with a strong background in service management and incident handling.
- Analytical and detail-oriented with demonstrated ability to identify trends and implement service quality improvements.
- Skilled in customer and stakeholder communication with the ability to prepare and present executive-grade reports and dashboards.