ITSM Operations Support Jr
Zensar Technologies (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 10–18 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer and optimize ITSM platforms including ServiceNow and Freshservice focusing on modules like Incident, Problem, Change, CMDB, Asset Management, and Service Catalog.
- Drive ITIL process adherence and continual service improvement through process audits, SLA compliance monitoring, and supporting change governance.
- Develop service catalogs, automate workflows and integrations, manage CMDB health, and create operational dashboards to report KPIs to leadership.
Minimum Requirements
- 5-8 years of experience in ITSM platform administration and service management.
- Proficiency in ServiceNow Administration and/or Freshservice/Freshworks Administration.
- Strong understanding and practical experience with ITIL processes such as Incident, Problem, Change, Request Fulfillment, and Service Level Management.
- Location: Pune, India; Full-Time employment.
Ideal Candidate Profile
- Experienced in managing enterprise-scale ITSM environments with established governance and process controls.
- Skilled in workflow automation, platform enhancements, and API integrations within ITSM tools.
- Capable of independently leading platform initiatives and effectively managing stakeholder relationships across technical and business teams.