Customer Success Manager
Proximus Group (company site, opens in a new tab)3–6 yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow strategic relationships with global telecommunication partners to expand product usage and adoption.
- Act as customer advocate internally, collaborating cross-functionally with Sales, Development, and Product teams to identify and seize expansion opportunities.
- Oversee customer journey and project delivery, ensuring solutions meet requirements, deadlines, and improve customer experience.
Minimum Requirements
- 3-6 years of experience in customer success, account management, consulting, solutions engineering, or related field.
- Strong presentation, meeting facilitation, organizational, and written communication skills.
- Relevant industry knowledge in telecommunications or cloud communication services.
- Work Experience Required: 3-6 years as specified; other requirements like notice period not explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing complex customer relationships and growing existing accounts in a technology-driven environment.
- Proactive collaborator familiar with working across Sales, Development, and Product teams to deliver customer solutions and identify business opportunities.
- Strategic thinker with strong problem-solving skills and a customer-first approach focused on innovation and continuous improvement.