Procurement Operations and Client Service Desk
Chain IQ Group AG (company site, opens in a new tab)4+ yrsMumbaiOn-siteDirect career pageEst. 8–12 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-level procurement operations and client service support for Chain IQ clients across the APAC region, ensuring adherence to SLAs and KPIs.
- Manage day-to-day operational support for procurement and P2P processes including PR/PO assistance, goods receipt, and invoice reconciliation.
- Support P2P platform usage and optimization through user education, testing, training, and supplier onboarding, as well as lead quality improvement initiatives.
Minimum Requirements
- Minimum 4 years experience in procurement support, P2P, or customer service-related roles.
- University degree or equivalent industry experience.
- Proficiency in English (oral and written) is mandatory.
- Experience with helpdesk/incident management systems and practical knowledge of Ariba P2P platform and/or SAP MM module required.
Ideal Candidate Profile
- Experienced in managing procurement operations support with exposure to APAC regional procurement processes.
- Skilled in operational process management and client service within procurement or P2P environments.
- Capable of supporting process optimization, system enhancements, and end user training in procurement platforms.