Customer Operations Manager
Menlo Security (company site, opens in a new tab)4+ yrsOn-siteDirect career pageEst. 8–15 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own accuracy and timeliness of Customer Success reporting and dashboards for leadership and CSMs.
- Manage and maintain data hygiene, configurations, and administration of Customer Success platforms (Salesforce, Gainsight, Zendesk/Intercom).
- Coordinate renewal tracking, onboarding operations, and support ad hoc projects related to Customer Success operations.
Minimum Requirements
- Minimum 4 years of experience in data, operations, or customer-facing support roles.
- Proficiency with spreadsheets/Excel and at least one CRM/Customer Success platform (e.g., Salesforce, Gainsight, Zendesk).
- Strong attention to detail and organizational skills to manage multiple recurring tasks and deadlines.
- Clear communication skills with ability to proactively flag issues; work experience required explicitly mentioned as 4+ years.
Ideal Candidate Profile
- Experienced operating with CRM and customer success platforms, able to independently manage recurring reporting and platform administration.
- Data-oriented with curiosity about connections between operational data and customer outcomes, and familiarity with AI-assisted tools for data and reporting improvements.
- Ability to work cross-functionally with CSMs, Renewals, and Onboarding teams in a SaaS or high-growth tech environment.