This role is no longer listed.Johnson Controls took the posting down on 3 Nov, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
Service Delivery Manager
Johnson Controls (company site, opens in a new tab)8+ yrsPuneOn-siteDirect career pageEst. 18–28 LPA
Posted 18h ago
Reach people at Johnson Controls
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Johnson Controls you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and mentor the technical support team to ensure high performance and customer satisfaction.
- Oversee daily technical support operations, manage escalations, monitor SLA compliance, and improve support processes.
- Analyze support metrics and customer feedback to drive continuous process improvement and operational reporting.
Minimum Requirements
- Minimum 8+ years overall experience, including 3+ years in technical/customer support with team management.
- Degree in engineering or related field (BE/B.Tech/ME/M.Tech/BCA/MCA/BSC/MSC).
- Proficiency in Microsoft Excel, PowerPoint, and Salesforce (Salesforce experience mandatory).
- Ability to work shifts covering all US time zones.
Ideal Candidate Profile
- Experienced in leading technical support teams with strong customer service and conflict resolution skills.
- Comfortable managing fast-paced, multi-priority environments requiring process improvements based on data and feedback.
- Skilled in cross-functional collaboration and escalation management to ensure SLA adherence.