Manager – Customer Success & Services
The Full Circle5–8 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 17h ago
Reach people at The Full Circle
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at The Full Circle you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage the entire Customer Success function ensuring seamless customer journey, service delivery, and improved satisfaction and retention.
- Oversee operational coordination of Clinical Services teams (Psychologists and Psychiatrists) focusing on appointment scheduling, utilization, and minimizing cancellations.
- Develop and implement processes, SOPs, MIS reporting, and performance monitoring to drive operational excellence and inform senior management.
Minimum Requirements
- 5–8 years of experience in Customer Success, Customer Experience, Operations, Service Delivery, or Client Relationship Management.
- Minimum 5 years managing and leading customer-facing teams.
- Bachelor's degree in any discipline; MBA or postgraduate qualification in Business Management, Operations, Healthcare Management, or related field is a plus.
- Experience preferred in Healthcare, Mental Health, Wellness, HealthTech, EdTech, or other service-oriented industries.
Ideal Candidate Profile
- Experienced leader capable of managing both customer success and clinical operations teams with measurable impact on service delivery and customer retention.
- Strong operational focus with proven ability in process development, SOP implementation, and managing performance metrics and escalations.
- Skilled in cross-functional stakeholder management, capable of aligning customer success strategies with organizational goals in a healthcare or service-oriented environment.