Senior Business Apps Support Analyst (Senior)
Forvis Mazars (company site, opens in a new tab)3–5 yrsGurugramOn-siteDirect career pageEst. 8–14 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the advanced functional and technical support, including managing complex incident investigation and resolution for business-critical enterprise applications.
- Lead application operations including administration, monitoring, and ensuring availability and performance with proactive issue identification and resolution.
- Drive root-cause analysis and continuous improvement including team coaching, stakeholder communication, and supporting changes/releases aligned to UK business hours.
Minimum Requirements
- 3-5 years of relevant experience supporting business-critical enterprise applications at second/third-line level.
- Degree in Information Technology, Computer Science, Business Systems or related field, or equivalent experience.
- Strong SQL skills with experience on SQL Server technologies; practical knowledge of Microsoft Azure services relevant to application hosting and integration.
- Work location: Gurugram or Pune; must be able to work UK business hours.
Ideal Candidate Profile
- Experienced in supporting ERP, CRM, finance, accounting, and professional-services platforms with knowledge of Microsoft Dynamics 365/Dynamics GP as an advantage.
- Capable of managing escalations independently with strong analytical skills, able to coordinate multiple stakeholders including suppliers and UK-based teams.
- Proficient in incident, problem, change, and service management with emphasis on operational excellence, documentation, and continuous service improvement.