USI-Consulting-HC-IIO-Benefits Operations Specialist-Lead Sr. Associate
Deloitte (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 8–14 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve standard and complex U.S. employee benefits inquiries, escalations, and case resolutions with high quality and within timelines.
- Process benefits transactions including eligibility and dependent verification, ensuring compliance with regulations and accuracy.
- Coordinate with vendors, payroll, HR technology, and Benefits COE to resolve operational issues and support benefits program changes including open enrollment.
Minimum Requirements
- Minimum 4 years of experience in U.S. benefits administration, benefits operations, HR shared services, or employee support functions for U.S. benefits programs.
- Bachelor's degree or equivalent experience required.
- Must work from Hyderabad office full-time and support night shifts aligned with U.S. business hours including possible evening hours in India.
- Experience with benefits administration platforms, case management systems, or relevant HR technology preferred but not explicitly mandatory.
Ideal Candidate Profile
- Experienced in administering U.S. employee health, welfare, retirement, disability, and leave benefits within shared services or outsourcing environments.
- Skilled in managing vendor relationships, payroll-benefits reconciliation, case documentation, and process improvement initiatives.
- Able to operate effectively in a high-volume, compliance-driven environment supporting U.S. time zones from India.