12+ yrsChennaiOn-siteDirect career pageEst. 18–35 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day delivery and governance of Transaction Monitoring alert review, investigations, case documentation, escalations, and closures according to quality standards.
- Manage and lead Team Leads, Quality Analysts, and investigators focusing on performance metrics like productivity, quality, SLA, backlog, aging, and utilization, ensuring corrective actions where needed.
- Act as primary liaison for client and internal stakeholders to handle governance, performance reviews, escalations, process updates, and reporting for operational oversight.
Minimum Requirements
- 12+ years overall experience in AML, Financial Crime, Compliance Operations, or Transaction Monitoring.
- At least 3 years in people-management or operations-management roles within Transaction Monitoring alert review and investigation teams.
- Strong knowledge of AML red flags, suspicious activity patterns, escalation standards, and compliance operations with SLA and quality targets.
- Work Experience Required: 12+ years in relevant domain; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing multi-disciplinary teams including Team Leads, Quality Analysts, and investigators in high-volume, SLA-driven environments.
- Skilled in client-facing governance and performance management involving issue resolution, stakeholder communication, and operational reporting.
- Domain expertise in AML and Transaction Monitoring with capacity to analyze performance trends and implement improvement plans.