Specialist II, IT Project/Product Management
International Flavors & Fragrances (IFF) (company site, opens in a new tab)8+ yrsChennaiOn-siteDirect career pageEst. 18–32 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and improve enterprise Configuration Management governance, standards, and ServiceNow CMDB data quality across the organization.
- Coordinate remediation of CMDB data accuracy, ownership, lifecycle, and service-impact gaps with cross-functional technology stakeholders.
- Support audit, risk, compliance, and continual improvement activities through dashboards, reports, and process optimization.
Minimum Requirements
- 8+ years overall IT experience, with 5+ years in Configuration Management, CMDB Governance, ITSM, IT Operations, Asset Management, or related functions.
- Hands-on experience with ServiceNow CMDB, CMDB Health, and Common Service Data Model (CSDM).
- Knowledge of Incident, Problem, Change, Asset, Event, and Service Portfolio Management processes.
- Location: Onsite role in Chennai, India.
Ideal Candidate Profile
- Experienced in global, cross-functional environments collaborating with diverse technology stakeholders.
- Proven ability to drive CMDB governance, data quality improvement, remediation, and service modeling initiatives.
- Relevant certifications preferred such as ITIL 4 Foundation, ServiceNow CMDB, ITSM, ITOM, or CSDM.