Desktop Support Technician I
Qualifacts (company site, opens in a new tab)2+ yrsVadodaraOn-siteDirect career pageEst. 3–4.5 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide hardware and software support for remote and office users, including IT network servicing and maintenance.
- Maintain and manage Active Directory, administer Azure and Office 365 environments, and assist with corporate IT projects.
- Document IT operations, communicate technical issues to diverse stakeholders, and collaborate on projects to support business needs.
Minimum Requirements
- Higher Secondary Certificate (HSC) or Senior Secondary Certificate (SSC) required.
- 1 to 2 years related experience including 2+ years with Windows Desktop OS, 1+ year with Microsoft Active Directory, Office 365 Administration, and helpdesk/system administration roles.
- Must work onsite in Vadodara office working Night SHIFT (6:30pm-3:30am), 5 days/week; remote applicants not considered.
- Basic troubleshooting and problem-solving skills required.
Ideal Candidate Profile
- Experienced with Windows desktop environments and Microsoft Active Directory in operational IT support roles.
- Able to manage routine, structured technical tasks with limited judgment and effective communication across technical and non-technical stakeholders.
- Comfortable working collaboratively within IT teams and consulting on solutions while focusing on customer service within a behavioral health software environment.