Virtual Network Operator
Kyndryl (company site, opens in a new tab)1–3 yrsBengaluruOn-siteDirect career pageEst. 4–7 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Continuously monitor AV and Microsoft Teams Room infrastructure, respond to alerts and incidents using monitoring platforms like Utelogy U-Manage.
- Perform initial diagnosis and approved remote remediation following documented troubleshooting procedures, validating recovery before incident closure.
- Own operational progression of incidents, maintaining incident records, managing SLAs, escalating appropriately, and communicating status to stakeholders until resolution or formal handover.
Minimum Requirements
- 1-3 years of experience in Virtual Network Operations or relevant AV support roles.
- Strong knowledge of Microsoft Teams Rooms environments and AV technologies including device components like cameras, microphones, displays, and touch panels.
- Experience with monitoring platforms and ITSM tools such as ServiceNow; basic understanding of IP networking fundamentals.
- Work Experience Required: 1-3 years in Virtual Network Operations or related AV/Collaboration support roles.
Ideal Candidate Profile
- Experienced in structured fault-finding and AV troubleshooting within monitored, operational environments.
- Familiar with incident management processes including categorization, prioritization, SLA adherence, and escalation workflows.
- Comfortable working in a 24x7 operational model with focus on remote device health monitoring and incident ownership.