Assistant Manager – AFR Import Operations
DHL (company site, opens in a new tab)3–4 yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end air freight import operations focusing on shipment execution, invoicing, claims handling, and customer complaint resolution.
- Drive operational excellence by implementing process improvements, CW1 tool best practices, and KPI monitoring to maximize volume growth and profitability.
- Collaborate with network offices, carriers, vendors, and customs brokers to ensure capacity utilization, customer satisfaction, and regulatory compliance.
Minimum Requirements
- 3-4 years of experience in logistics, transport, airline, or BPO industry for Assistant Manager level.
- Bachelor’s degree is mandatory.
- Proficiency in operational tools like CW1 and strong communication skills.
- Work Experience Required: 3-4 years in relevant industry as specified.
Ideal Candidate Profile
- Experienced in managing customer accounts independently using a 'one file, one operator' approach.
- Demonstrates strong operational focus with ability to apply best practices and monitor KPIs for continuous improvement.
- Capable of stakeholder management including coordination with network offices, vendors, and customs brokers to ensure smooth operations and dispute resolution.