Customer Service & Operations Unit Leader DSARs
NatWest Group (company site, opens in a new tab)10+ yrsGurugramOn-siteDirect career pageEst. 25–45 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team handling the full lifecycle of Data Subject Access Requests to ensure efficient operations and high customer satisfaction.
- Drive operational oversight including planning, performance management, escalations, and risk management within the unit.
- Lead process re-engineering and automation initiatives to improve efficiency, cost-effectiveness, and customer experience, while managing budgets and resources.
Minimum Requirements
- Minimum 10 years of work experience including at least 5 years relevant to data privacy.
- Thorough understanding of GDPR, Data Protection Act 2018, and banking systems.
- Strong people management skills with knowledge of people processes and policies.
- Work location must be in India.
Ideal Candidate Profile
- Experienced in managing full lifecycle of Subject Access Requests within financial services or similar regulated environment.
- Demonstrated ability to lead operational improvements using data insights and manage escalations effectively.
- Skilled in project management, risk and compliance understanding across multiple jurisdictions, and budget control.