Customer Service & Operations Unit Leader DSARs
NatWest Group (company site, opens in a new tab)10+ yrsGurugramOn-siteDirect career pageEst. 30–55 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead a team managing the full lifecycle of Data Subject Access Requests (DSARs), ensuring operational efficiency and risk management.
- Drive performance improvements, manage escalations, and deliver continuous process and customer experience enhancements.
- Lead process re-engineering and automation initiatives to improve efficiency and customer outcomes at scale.
Minimum Requirements
- Minimum of 10 years work experience, with at least 5 years in data privacy relevant roles.
- Thorough understanding of GDPR, Data Protection Act 2018, and banking systems.
- Experience in financial services and understanding of risk, compliance, and legal issues across jurisdictions.
- Project management skills to handle and prioritise multiple DSARs effectively.
Ideal Candidate Profile
- Experienced in managing subject access requests within the context of banking or financial services.
- Demonstrates strong operational leadership with a focus on process improvement and risk mitigation.
- Capable of using data insights and managing stakeholder relationships to deliver balanced customer and business outcomes.